Contact Sequence support
Send the information the Sequence team needs to investigate a question or problem quickly.
Updated 30 August 2026
Send the information the Sequence team needs to investigate a question or problem quickly.
What to know
Search Help first
Search for the exact task, error text, platform, or status. Troubleshooting guides are stored inside the relevant product area.
Collect useful context
Record the workspace, brand, content piece, connected account, approximate time, and the exact result you expected.
Remove sensitive values
Do not send passwords, access tokens, secret keys, or complete payment details.
Contact the team
Use the support path shown in Sequence or email hello@sequencesocial.com with the context and a focused screenshot.
Support receives enough context to reproduce or route the issue without exposing credentials.
If something goes wrong
- For an active service incident, check the Sequence status page before repeating the action.
Cannot find it? Email hello@sequencesocial.com and a human will answer.