Sequence Help Centre

Find answers and step-by-step guides for Sequence social content operations software.

Welcome to the Sequence Help Centre. Find guidance for setting up your account, connecting social platforms, managing brands and billing, planning and approving content, publishing posts, using Skye, reading analytics, and fixing common issues.

Product areas

Getting startedLearn the Sequence workflow and complete the first essential setup tasks.7 documents

Skye and Brand BrainUse Skye with brand context, attachments, approved changes and human review.9 documents

IntegrationsConnect AI assistants, your own code, Slack and other tools to Sequence.13 documents

Planning and organisationCreate content, shape the workflow, and organise work across views, fields, projects, and imports.14 documents

Workspace and brandsManage workspaces, brands, people, permissions, notifications, and billing.7 documents

InspirationFind references, study creative patterns, and develop original ideas.13 documents

Content and mediaUpload media, manage creative versions, and keep visual review precise.8 documents

ApprovalsSubmit work, collect feedback, make decisions, and keep review history clear.9 documents

Publishing and scheduleConnect accounts, prepare targets, schedule content, and recover failed posts.25 documents

InboxRead and respond to supported social conversations from Sequence.7 documents

Analytics and adsMeasure organic and paid performance, build reports, and share results.9 documents

Popular articles

Check analytics for a published postOpen a published post’s account rows to see the latest synced results, check their update time and understand missing values.Collect emails with DM FlowsAsk for an email in a DM Flow, find every email collected in Contacts, export them, and send new ones to Zapier, Make or your own webhook.Connect and use Sequence for SlackConnect Slack once, choose channels for each brand, link your own Slack account, and use approvals, shortcuts, media, inspiration and scheduling from Slack.Connecting a Facebook PageConnect the correct Facebook Page and allow access to its business portfolio and linked accounts during Meta authorisation.Connecting a LinkedIn accountConnect a LinkedIn personal profile or organisation Page and choose the identity the Sequence brand should publish from.Connecting a Pinterest accountConnect the correct Pinterest account and choose the default board used by the managed connection.Connecting a Threads profileConnect a Threads profile through the Instagram professional account that owns it.Connecting a TikTok accountConnect the correct TikTok account and approve every requested permission needed for publishing and supported account features.

Still need help?

Contact the Sequence team or check our current system status.

System status