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Inbox

Read and respond to supported social conversations from Sequence.

Inbox brings supported channel conversations into the active brand. Availability depends on the connected account and your permissions.

Conversations

Open, read, and reply to supported conversations.

Collect emails with DM FlowsAsk for an email in a DM Flow, find every email collected in Contacts, export them, and send new ones to Zapier, Make or your own webhook.Send automated DMs with DM FlowsSet up a DM Flow that answers comments and story replies with an automatic DM, add link or path buttons, preview it, turn it on and check the results.Welcome new DMs and add conversation startersAnswer the first DM someone sends your Instagram account or Facebook Page with a welcome message and buttons, and add up to four conversation starters.Understand supported Inbox conversationsUnderstand which connected accounts can provide Inbox conversations and why publishing access alone is not enough.View and reply to conversations in InboxFind direct messages or comments, reply from the right account and handle sending or permission errors.

Inbox troubleshooting

Fix missing access, messages, and connection issues.

Fix missing Inbox access or conversationsCheck filters, account permissions and connection availability when Inbox access or a conversation is missing.Reconnect an account for InboxRestore Inbox eligibility by reconnecting the affected social account and confirming its current platform permissions.