Reconnect an account for Inbox
Restore Inbox availability when a supported account token is inactive or requires reconnection.
Updated 30 August 2026
Restore Inbox availability when a supported account token is inactive or requires reconnection.
Step by step
Switch to the affected brand and open Accounts.
Look for a disconnected, inactive token, or reconnect-required state.
Authorise the same external account with the permissions requested by the provider.
Refresh Inbox and choose the reconnected account after the connection state becomes active.
The account is eligible for Inbox again where the platform and provider support it.
If something goes wrong
- If reconnection succeeds but messages remain absent, clear filters and allow for provider sync.
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