Understand AI credits and troubleshoot a failed generation
Check usage, recover ordinary failures, and know when to retry or change the request.
Updated 30 August 2026
Check usage, recover ordinary failures, and know when to retry or change the request.
Step by step
Identify whether the failure is credit exhaustion, upload preparation, invalid input, model availability, or an expired proposal.
Open the workspace usage or billing view to see the current AI credit allowance and reset information.
Shorten the scope, remove failed attachments, or split a complex task into smaller turns.
If an executable proposal expired or the content changed, ask the assistant to inspect the latest state and propose it again.
The request succeeds, or the limiting credit, input, or service condition is clear.
If something goes wrong
- Do not repeatedly approve a stale proposal.
- Contact support with the approximate time and task type, not private source content unless it is necessary and safe to share.
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