Fix a social post that Sequence cannot import

A saved reference, its media capture and its AI analysis can finish at different times. Identify which step failed before importing the same post again.

Open Inspiration → Your library → Add post. Paste the individual post's link into Paste a direct post link.... The Add to library window shows the supported sources and formats.

Current source types include Instagram posts, Reels and carousels; TikTok videos and photo posts; YouTube videos and Shorts; LinkedIn, X and Threads posts; Facebook Reels, videos and posts; and Meta Ad Library ads.

A profile, search result, feed or collection link is not an individual post link. Open the specific post on its original platform and copy that address instead. For an ad, use its Ad Library link rather than the advertiser's profile.

1. Open Add to library

2. Check the direct post URL

3. Return to the library after saving

Check any validation message before choosing Save. If the original post is deleted, private or inaccessible, a different copy of the same URL will not make its media available.

Sequence can show a page preview while it copies the media. That preview does not mean capture is complete. Wait for the existing library item to finish before adding another copy.

If the item reports a capture failure, use Retry media capture on that item. Recheck the original source first: confirm the post still exists and can be opened. A thumbnail alone does not prove that the full video or carousel can be retrieved.

Analysis is a separate action. Use Analyse from the library card to analyse its structure. If analysis fails, choose Retry analysis rather than repeating the media import.

If an item is queued or analysing, let that attempt finish. When analysis succeeds but needs another pass, the action can appear as Re-analyse. AI availability and credits can affect this stage even when media capture worked.

See Credits and troubleshooting if the error concerns credits or a failed AI action.

For an unsupported source, unavailable post or repeated capture error, contact support with the original URL, brand, library item link if available, exact error and approximate attempt time. State whether saving, media capture or analysis failed. Do not send account passwords or login cookies.

Keep a usable existing reference while support investigates. Repeatedly saving the same URL makes it harder to tell which copy contains the latest result.