Fix a media upload or video processing problem
Recover when a file is stuck, fails to upload, or is not ready for review or publishing.
Updated 30 August 2026
Recover when a file is stuck, fails to upload, or is not ready for review or publishing.
Step by step
Confirm whether the failure is local upload, server processing, review proxy generation, thumbnail generation, or platform preflight.
Allow the upload queue to finish. A closed tab or interrupted connection can stop transfer before processing begins.
Confirm the file opens locally and uses a supported media kind, reasonable size, and valid encoding.
Retry the failed upload or add a newly exported file. Do not create repeated versions while an existing job is still processing.
The asset reaches a ready state or the failing stage is clear enough to investigate.
If something goes wrong
- For platform publishing errors, use the publishing troubleshooting guide instead of repeatedly re-uploading.
Cannot find it? Email hello@sequencesocial.com and a human will answer.